The Hair & MAkeup Project
WEBSITE Terms & Conditions

site is operated by The Hair & Makeup Project, a salon based in Ilkley, West Yorkshire, United Kingdom.
References to “we”, “us” or “our” relate to The Hair & Makeup Project as a salon space. References to “you” or “client” relate to any person accessing this website or booking services.
By using this website or booking an appointment, you agree to these Terms & Conditions.

2. Use of This Website
This website is provided for general information and booking purposes only. While we aim to keep information accurate and up to date, we do not guarantee that all content will always be current, complete, or error-free.
We reserve the right to amend or remove website content at any time without notice.

3. Services
All services are subject to availability. Treatment descriptions, timings, and images shown on this website are provided as guidance only. Results may vary between individuals.
Certain treatments may require a consultation and/or patch test prior to booking. We reserve the right to refuse, amend, or discontinue a service if it is deemed unsuitable or unsafe.

4. Bookings & Appointments
Appointments can be booked online, in person, or via approved booking platforms. An appointment is only confirmed once accepted by the salon or individual service provider.
Clients are responsible for ensuring all booking information is accurate and complete. Late arrivals may result in reduced treatment time or cancellation at the discretion of the service provider, with full charges still applying.

5. Deposits, Payments & Pricing
Deposits are required for some of our services, including but not limited to wedding bookings, group masterclasses, and teen or pre-teen parties.
For hair extension services, the full cost of the hair is required upfront prior to the appointment.
Deposits are non-refundable unless otherwise stated. Full payment for services is due on completion of the appointment.
Prices listed are subject to change and may vary depending on factors such as length, thickness, time required, or specialist work. Accepted payment methods will be confirmed at the time of booking.

6. Cancellations & No-Shows
We require a minimum of 48 hours’ notice for cancellations or rescheduling of appointments.
Where less than 48 hours’ notice is given, or in the event of a no-show, a charge of 50% of the full appointment value will apply. Any deposit already paid will be deducted from this amount.
Failure to pay outstanding cancellation or no-show charges may result in refusal of future bookings.

7. Patch Tests & Client Responsibility
Patch tests are required for certain treatments. It is the client’s responsibility to disclose all relevant information prior to treatment, including but not limited to allergies, medical conditions, medications, pregnancy, or previous reactions.
We cannot be held responsible for adverse reactions where relevant information has not been disclosed.

8. Results, Aftercare & Liability
All treatments are carried out professionally and with due care; however, results cannot be guaranteed and will vary between individuals.
Clients must follow all aftercare advice provided. We accept no liability for issues arising from failure to follow aftercare instructions, unrealistic expectations, or factors outside our control.

9. Self-Employed Professionals
The Hair & Makeup Project operates as a shared salon space. Some services provided within the salon are carried out by self-employed professionals.
Where this applies, the contract for services is between the client and the individual service provider. Each self-employed professional is responsible for their own insurance, qualifications, services, and conduct.
The Hair & Makeup Project is not liable for services provided independently by self-employed professionals.

10. Gift Vouchers & Promotions
Gift vouchers are non-refundable, non-transferable, and must be redeemed before their expiry date. Vouchers cannot be exchanged for cash and lost vouchers cannot be replaced.
Promotions are subject to availability and may be withdrawn or amended at any time.

11. Photography & Social Media
We may take photographs or videos of work carried out within the salon for marketing and social media purposes.
By attending an appointment, you consent to this unless you notify us otherwise at the time of your visit. Requests for removal of content will be respected where reasonably possible.

12. CCTV
Closed-circuit television (CCTV) is in operation within the salon premises for the purposes of safety and security.
CCTV recording is visual only. No audio recording takes place at any time.

13. Personal Belongings
Clients are responsible for their personal belongings while on the premises. The Hair & Makeup Project accepts no responsibility for loss or damage to personal items.

14. Behaviour & Safety
We reserve the right to refuse or terminate services in cases of inappropriate, abusive, or unsafe behaviour. Abuse towards staff, self-employed professionals, or other clients will not be tolerated.

15. Licensed Bar & Challenge 25
The Hair & Makeup Project operates a fully licensed bar.
Alcohol is served in accordance with UK licensing laws. We operate a Challenge 25 policy, and valid photographic identification may be required. We reserve the right to refuse the service of alcohol where appropriate.

16. Intellectual Property
All content on this website, including text, images, branding, and logos, is the property of The Hair & Makeup Project and may not be copied, reproduced, or used without prior written permission.

17. Privacy & Data Protection
Personal data is processed in accordance with UK data protection legislation. Please refer to our Privacy Policy for full details on how your data is collected, stored, and used.

18. Governing Law
These Terms & Conditions are governed by the laws of England and Wales, and any disputes shall be subject to the exclusive jurisdiction of the UK courts.

19. Contact
If you have any questions regarding these Terms & Conditions, please contact us at:
Email: info@thehairandmakeupproject.co.uk
Phone: 07931092606 (Owner, Miss Munro)

The Hair & MAkeup Project
WEBSITE PRIVACY POLICY

1. Introduction

This Privacy Policy explains how The Hair & Makeup Project (“we”, “us”, “our”) collects, uses, stores, and protects your personal data when you use our website, contact us, or book services with us.

We are committed to protecting your privacy and handling your data in accordance with UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR).

2. Who We Are

The Hair & Makeup Project
Ilkley, West Yorkshire, United Kingdom

Contact details:
Email: [your email address]
Phone: [your phone number]

For the purposes of data protection law, we are the data controller of your personal data.

3. What Personal Data We Collect

We may collect and process the following types of personal data:
• Name
• Contact details (email address, phone number)
• Appointment and booking information
• Payment and transaction details (processed securely via third-party providers)
• Consultation details relevant to treatments (e.g. allergies or sensitivities)
• Marketing preferences
• Correspondence with us (emails, messages, enquiries)
• CCTV images (visual only, no audio)

We only collect personal data that is necessary for providing our services.

4. How We Use Your Data

We use your personal data to:
• Manage bookings and appointments
• Provide salon services safely and effectively
• Communicate with you about your appointment
• Process payments and deposits
• Send marketing communications (where consent has been given)
• Improve our services and customer experience
• Maintain safety and security within the salon (via CCTV)

5. Lawful Basis for Processing

We process your personal data under the following lawful bases:
• Contract – to fulfil bookings and provide services
• Legal obligation – for accounting, licensing, or regulatory purposes
• Legitimate interests – to run and improve our business safely
• Consent – for marketing communications and optional data sharing

You may withdraw consent at any time.

6. Marketing Communications

If you opt in, we may contact you with information about offers, updates, or services. You can unsubscribe at any time by:
• Clicking the unsubscribe link in emails
• Contacting us directly

We will never sell your data to third parties.

7. Sharing Your Data

We may share your data with:
• Booking and payment providers
• Self-employed professionals operating within the salon (only where relevant to your appointment)
• Legal or regulatory bodies where required by law

All third parties are required to handle your data securely and lawfully.

8. Self-Employed Professionals

Some services at The Hair & Makeup Project are provided by self-employed professionals. Where applicable, your data may be shared with the individual service provider solely for the purpose of delivering your booked service.

Each self-employed professional is responsible for their own data protection compliance.

9. CCTV

CCTV is in operation within the salon premises for safety and security purposes.
• CCTV is visual only
• No audio recording takes place
• Footage is retained for a limited period and only accessed when necessary

10. Data Storage & Security

We take appropriate measures to protect your personal data from unauthorised access, loss, or misuse. Data is stored securely and only accessed by authorised persons.

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected or to meet legal requirements.

11. Your Rights

Under data protection law, you have the right to:
• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data (where applicable)
• Object to or restrict processing
• Withdraw consent at any time
• Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, please contact us using the details above.

12. Cookies

Our website may use cookies to improve functionality and user experience. For more information, please see our Cookie Policy (if applicable).

13. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.

14. Contact

If you have any questions about this Privacy Policy or how your data is handled, please contact us at:
Email: info@thehairandmakeupproject.co.uk
Phone: 07931092606